Terms of Service

These Terms & Conditions apply to all purchases made through the website of Vivian Studio, located at 465 Amsterdam Ave NY 10024 US, and reachable via info@vivianstudio.com.

1. Applicability

By placing an order through our website, you agree to these Terms & Conditions in full. These conditions apply to all offers, orders, and agreements between Vivian Studio and its customers.

2. Product Information

We strive to provide accurate and up-to-date information about our products at all times. However, descriptions, images, prices, or other content may contain typographical errors or inaccuracies. No rights can be derived from such errors.

3. Orders & Payment

Orders are processed only after full payment has been successfully received.
Available payment methods may vary by country or region. Customers are responsible for verifying which payment options are available to them before completing a purchase.

4. Processing & Delivery

  • Processing time: 1–3 business days

  • Estimated delivery time: 3–7 business days, depending on the destination

  • All orders are shipped directly from our supplier located in China

Delivery times are estimates and may vary due to customs inspections, carrier delays, or peak periods.

5. Returns & Cancellations

Conditions regarding returns and cancellations are outlined in our separate Return Policy, which forms an integral part of these Terms & Conditions.

6. Liability

Vivian Studio is not liable for loss, theft, or damage to shipments if tracking information confirms that the package has been delivered to the address provided by the customer.
Customers are responsible for providing accurate shipping information. Address errors must be reported within 24 hours after placing an order.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and designs, is the exclusive property of Vivian Studio. Any use, reproduction, or distribution without prior written consent is strictly prohibited.

8. Complaints Procedure

Complaints may be submitted in writing via info@vivianstudio.com.
We aim to respond to all complaints within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Netherlands.